Confessions of a Call Center Gal: a novel

Lisa Lim
Confessions of a Call Center Gal: a novel
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Giffin Press
Release Date
May 2011

A fun chick lit that may appeal to fans of Sophie Kinsella. Bridget Jones meets The Office. Madison Lee is a fresh college grad, ready to take on the world of print media. But she has zero luck landing a job. Unemployment is at ten percent and on the rise. Desperate and left with no other options, she accepts a position as a service rep at a call center in Pocatello, Idaho. At the Lightning Speed call center in Spudsville, Maddy plunges into the wild and dysfunctional world of customer service where Sales is prided over Service and an eight hour shift is equivalent to eight hours of callers bashing her over the phone. Oh sure, the calls are bad. But Maddy manages to find humor on the phone and off the phone. And with all the salacious drama behind the calls, there is never a dull moment at the Lightning Speed call center.
Lately . . . Maddy has been pining for her smolderingly gorgeous co-worker Mika Harket. Now things are heating up on the phone--and elsewhere. Don't hang up on this novel. Working at a call center has never been this garish . . . or this delightful.
***DISCLOSURES: If you find politically incorrect shows like The Office, South Park and Chelsea Lately detestable, childish and offensive, then this book is probably NOT for you.

Book Review by Danielle G. (reviewer)
Sep 04, 2011   [ OFFICIAL REVIEW ]
157 people found the following review helpful
CONFESSIONS OF A CALL CENTER GIRL is a contemporary novel that, due to numerous flaws, is only an alright read. It follows Maddy, who is forced to take a job as a Call Center girl when she is unable to find any other work.

This novel had the prospect to be a quite good book; since the original plot idea had a lot of potential, but unfortunately it wasn't explored well enough, which caused it to instead become extremely average and almost dull in comparison to the many in its genre. Furthermore, the overall pace of the novel dragged along, and this was probably caused by the lack of any real events or surprise plot twists.

The characters weren't portrayed as overly interesting people and they can be seen as completely unlikable. However, the main character was the biggest disappointment in the novel, as she can be quite annoying, since she is rather self absorbed and she tends to make self righteous rants, which often seem rather hypocritical.

One of the other issues with the novel is that it is clearly trying to be funny in certain scenes, but unfortunately this is never achieved, and instead it comes across as rather cringe worthy. Also, by doing this, another issue with CONFESSIONS OF A CALL CENTER GIRL occurred, which is that it follows stereotypes and makes offensive cultural assumptions. The ideal example of this would be when the main character is on the phone with an Australian and the entire conversation on the Australian's side is filled with words, which are not and have never been features of conversations with Australians. This made the conversation seem basically like it contained as many offensively stereotypical words shoved in the one paragraph as possible.

Overall, the novel falls short of its potential and instead became overly predictable, with unlikable characters and offensive cultural assumptions.
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